Terms & Conditions

Payment

• All payment should be fully paid upon the confirmation of the order. All payment are non-refundable.

• Payment can be made by cash, ATM or online banking transfer.

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Change / Cancellation of Order

• No cancellation of order is accepted and all flowers / plants / goods sold are non-exchangeable and non-refundable.

• If you wish to change your order, a notification of 24 hours is required for bouquets / baskets; and 2 weeks notice is required for wedding or other floral decoration arrangements.

• All orders made by fax / email / online will be confirmed by us within 24 hours. If you do not receive our confirmation within 24 hours, please contact us immediately.

• Any order shall be made 7 days in advance to guarantee the availability of the chosen flowers

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Delivery Charge

• There will be an extra charges for Outlying Islands and New Territories areas

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Seasonal Availability

• Due to seasonal and regional availability of flowers, not all flowers / arrangements shown are available at all time. Substitution of flowers of similar style with equal or greater value may be necessary.

• As flowers are natural products, colours may vary from that shown photo references. However, we will make every effort to maintain colour scheme, size and shape of the flower arrangement.

• Products shown are not in scale, for product dimensions, please check with us.

• Casablanca Flower Workshop reserves the right to amend or withdraw any terms and conditions or terminate the offer any time without prior notice; in case of any disputes, the decision of Casablanca Flower Workshop shall remain final.